The Interview

The usual format is for the interviewer to ask questions based on what the company usually looks for.

These will usually fall into 10 categories including:

	Excellence - in work and customer service.
	Teamwork - influencing others and developing relationships.
	Leadership - inspiring others to achieve.
	Communicating - internally and externally and at all levels.
	Development - of self & others.
	Problem Solving - understanding issues, gathering facts & presenting solutions.
	Achievements - what successes have you had and how do you measure success.
	Value Creation - innovation in process and service provision.
	Negative issues - Dealing with complaints, rejection or pressure.
	Sundry Questions - What do you do in your current employment?, Why are you applying for this position?, What can you bring to this company?

Typical Interview Questions

	Tell me a little about yourself
	Why do you want to move from your current job?
	Why have you applied for this job?
	What do you consider to be your greatest achievements in your career?
	What are your main strengths?
	What weaknesses do you have? What tasks do you find the hardest?
	What motivates you?
	Tell me about a typical week in your current role.
	What do you enjoy, and also dislike, about your current role?
	What 3 words would your colleagues use to describe you?
	What kind of decision do you find most difficult? How do you ask for help?
	What performance standards do you set for yourself?
	How do you measure good service? Give me an example of good service.
	You are not achieving your targets or your target is increased. What actions do you take?
	How do you plan for the future and what have you done to develop your role?
	Are you reactive or proactive? Give an example.
	What positive attributes do you bring to a team?
	What leadership, management or coaching roles have you undertaken?
	What issues have you experienced in the last 6 months? What action did you take?
	How do you deal with rejections failure or criticism?
	What have you done, over the last 12 months, to develop your skills and knowledge?
	What do you know about the role and the company? Why should I offer you the job?

Take your time to answer the questions. Although any silent pauses may exaggerate your impression of the time taken to think about your answer, it is important that you give every question due thought and reflection. Do not be afraid to check, with the interviewer, that you have answered the question to their satisfaction.

<<< BACK (Preparation) | NEXT (Summary) >>>